Last updated: November 10, 2026

Who we are

Navure publishes and distributes the Navure statistical software for Windows through navure.com, its only official download site. This policy explains what personal data we process when you use the website, your account and the application. For any privacy question, write to support@navure.com.

What data we collect

• Account: name, email address and password (stored hashed). If you sign in with Google, we receive your name and email.
• Purchases and invoicing: name or company name, tax ID, address and country, to issue the invoice. Payments are processed by Mercado Pago or PayPal: Navure never receives or stores your card details.
• Licenses and trial: the license key, a computer identifier (a code derived from the hardware, not your files), the application and Windows version, the IP address and activation dates. They are used to activate the license, enforce the number of computers of each plan and grant a single trial per computer. The trial does not ask for an account or an email.
• AI features: the questions and any content you choose to send to the assistant are processed to generate the answer. We keep usage (number of requests and tokens) to apply each plan's limits, and we may keep questions the assistant could not answer to improve the documentation.
• Support and contact: what you send us through the form, by email or from the application.
• Browsing the website: our own cookies (session and language) and Google's (Analytics, Tag Manager and Google Ads conversion measurement) to know which pages are visited and whether an ad ended in a download or a purchase. Videos are shown through YouTube.

The analysis runs on your computer: your projects and data files are not uploaded to Navure.

How we use it

• To create and maintain your account, deliver and activate licenses and provide support.
• To charge, issue invoices and meet tax obligations.
• To email you about your account, your purchases and your license expiry.
• To prevent fraud and abuse (for example, repeated trials on the same computer).
• To measure and improve the website, the application and our ads.

We do not sell your personal data.

Who we share it with

Only with the providers we need to operate, and only what they need: payment processors (Mercado Pago, PayPal), website hosting, email delivery, the AI providers that generate the assistant's answers, Google (sign-in, analytics and ad measurement) and the tax authority when the law requires an invoice to be reported. Some of these providers are located outside your country.

How long we keep it

While you have an account or an active license, and afterwards for as long as the law requires (for example, invoice retention). If you delete your account, we anonymize your personal data and keep only what the law requires us to keep.

Your rights

You can ask to access, correct or delete your data, and unsubscribe from emails that are not about your account or purchases. Write to support@navure.com and we will reply. You can block or delete cookies in your browser.

Uninstalling

Navure uninstalls like any Windows application, from Settings → Apps → Installed apps. The installer is digitally signed and installs Navure and the components it needs to run (such as the .NET runtime and R); it does not install other programs or change your browser.

Children

Navure is not directed to children under 13 and we do not knowingly collect their data.

Changes

If we change this policy we will publish the new version on this page with its date. The license terms are in the Terms and conditions.